For orders received by 11:00, we make reasonable efforts to process and ship such orders on the same day, but we do not guarantee it. During our busy season (September 1-December 20), orders may take several days to process and ship due to order volu
Nature’s Garden does not offer Jump or expedited processing services.
Unfortunately, Nature’s Garden does not offer Free Shipping at this time.
We’re always looking for ways to make life easier for our Makers. That’s why we’re proud to offer Curbside Pickup at our Wellington, Ohio location, making it easier than ever to get your supplies delivered on your schedule and right to your car. Natu
For orders received by 11:00, we make reasonable efforts to process and ship such orders on the same day, but we do not guarantee it. During our busy season (September 1-December 20), orders may take several days to process and ship due to order vol
Nature's Garden Ships from Wellington, OH
Just a heads up, FedEx and USPS don't scan packages at our facility. They collect them in big trailers and on pallets, then scan them at their hubs. If you don't see any scans for 1-2 days, your package has already left our warehouse (except on weeke
The tracking information is generated when your label is created. It might take up to 24-48 hours for the shipping server to update the tracking data after the label has been generated.
We understand how crucial your order is for you, that's why Nature’s Garden offers detailed tracking information under your Account in Orders section. Select the order number you wish to track, and the tracking information will be provided on the bot
Due to the high cost of complying with EU GDPR, we have discontinued all marketing, services, and sales to EU member states. This policy was put into effect on 4/27/2018. Quite simply, we are a US company with a very small presence in those areas. Th
Please log in to your account. Click on Account at the top right. Under the Order section at the middle left, you will see the “Orders” tab. By clicking on that you will see the entire history of your orders, if purchased through your account.
We do not offer refunds on shipping and handling fees, even for undeliverable, refused, missing, or stolen shipments.
Please contact customer service for assistance at 1-440-647-0100or via our email [email protected]
We use FedEx and USPS. We use different carriers depending on rates for orders that are shipped Freight.
You can. Please contact customer service for assistance at 1-440-647-0100or via our email [email protected]
All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our Customer Care Team at 1-647-0100 or email us at [email protected] to report the damage, and we wi
When your claim is approved, you may get a credit or a reshipment, depending on the outcome. If we reship your order, you will get a new order number and an order confirmation. Once the order is fulfilled, we will send you another email with tracking
The customer is responsible for verifying their shipping address at time of purchase. If you noticed the address is incorrect before shipping has taken place, or while the package enroute, please contact customer service for assistance at 1-440-647-0
Please file a claim by contacting Nature’s Garden’s Customer Care Team for assistance at 1-440-647-0100, via our web Contact Page or email us at [email protected]. If the claim is approved, we will offer a reshipment or credit. Note: Cla
All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our Customer Care Team at 1-647-0100 or email us at [email protected] to report the damage, and we wi
We do not ship out ship internationally; however, Customers are able to purchase our products by shipping directly to a USA-based freight forwarder of their choice. When shipping directly to a freight forwarder, customers should simply use the freigh
Nature's Garden does not ship internationally, even to Canada –Freight Forwarder Process. We do not ship out ship internationally; however, Customers are able to purchase our products by shipping directly to a USA-based freight forwarder of their cho
Yes, you are responsible for duties and customs fees. Note: It is the customer's responsibility to ensure that all products are able to pass through customs without issue. We are not able to accept returns on items rejected due to import/export issue
Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, wax and Bath-n-Body Products, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect pr
Orders can take 1 - 4 weeks to arrive, contact your freight forwarder to see what they are seeing in shipping times.
Our team triple-checks our orders before they leave our warehouse. We also double-check the weight of all items in an order against the weight recorded at shipping. Many times, items that appear to be missing from an order are either hidden among pac
We do not ship out ship internationally; however, Customers are able to purchase our products by shipping directly to a USA-based freight forwarder of their choice. When shipping directly to a freight forwarder, customers should simply use the freigh
We ship ground, overnight, on the second day, and freight. Your choices are available to your address upon completion of checkout.
Shipping through USPS is available at as an option at check out for most orders.
All orders going to a PO Box will ship USPS.
FedEx map for shipping. Bulk Program Details. Nature’s Garden does Bulk Orders. Shipping method is determined by our Operations Team and Customers will be notified via email by our Customer Care Team. My package is lost. We understand how crucial you
Yes we do!