Order Questions

Shipping, Freight and Lead Time Questions

Nature's Garden Candles

You’ll find everything you need to know about ordering and shipping. We’ll guide you through how to place an order, choose the right shipping option, and track your package.

Shipping & Order FAQs

Can I return products?

What about backorders?

How can I view my order history?

How do I get a copy of my invoice?

Can I change my order?

How do I cancel my order?

What is the return, refund, and damage policy?

I placed an order but I did not receive a confirmation e-mail?

How do I return an item from my order?

What are your lead times?

Can I rush my order?

Do you offer free shipping?

Do you offer in-person pick up?

When will my order ship?

Where are my items shipping from?

Why hasn't my package moved according to the tracking info?

Why does my package say it has shipped but hasn't left the warehouse?

What should I do if my package says delivered, but I have not received it?

Do you ship Internationally?

Where can I find updates on my order?

Do you refund shipping fees?

Do you ship freight?

What shipping carriers do you use?

Can I use my own shipping account or carrier?

How do I file a claim?

What happens after I file a claim with you?

What should I do if my package was delivered to the wrong address?

What should I do if my tracking hasn’t been updated?

My order arrived damaged. What should I do?

Are there extra requirements for large orders shipped to Canada?

What does shipping to Canada cost?

Will I be charged when the order arrives to Canada?

I live in Canada. Can I return an order?

How long will it take for my order to arrive to Canada?

My order is missing items. What should I do?

Where does Nature's Garden ship?

What shipping methods are available?

Can I have my order shipped by USPS?

Can I send my order to a P.O. Box?

How long will FedEx shipping within the United States take?

Do you ship to APOs?

How do I use a gift card to pay for my order?

Do you accept PayPal?

What is PayPal Pay in 4?

Why was my credit card charged a different amount than my shopping cart?

How can I delete my saved payment methods?

Does Nature’s Garden send samples?

Does Nature’s Garden sell gift cards?

How often do you have sales?

Does Nature’s Garden offer coupon codes?

Do you keep my credit card information?

What is an AVS mismatch error?

Do you accept payment with an international billing address?

Billing

How do I Submit My Tax Exemption Documents?

How long will it take to get my Tax Exemption Approved?

How do I become tax exempt on Nature’s Garden orders?

I have an EIN, am I exempt from sales tax?

Are non-profit organizations tax exempt?

I have my original state-issued Seller's Permit (or equivalent), do I need to fill out another form to become tax-exempt with Nature’s Garden?

Can you refund my sales tax if I submit my resale certificate today?

Are you able to expedite the processing of my resale documentation?

What do you do with my tax information?

Tax FAQs

Billing and Tax Information

How do I change my account password?

How can I edit my email preferences?

Does Nature’s Garden share my information?

How do I create an account?

Why do I need to create an account?

How do I change the email and/or shipping address associated with my account?

Account

Does Nature’s Garden offer phone support?

Why are your web pages not loading properly?

What can I do to best protect myself while shopping online?

Website Navigation Assistance

Account and Website Assistance

Do you offer price matching?

You just put something on sale that I purchased at full price, will you give me the sale price?

Can I use more than one discount at a time?

Discount, Coupons, and Promo Questions

Can I use Nature’s Garden images and/or text?

Do you have a minimum order size?

Do you have a catalog or order forms?

How do I get wholesale pricing?

When do you expect to have this item back in stock?

Product

GASP! Why does my candle have a wet spot?

What are Jump Lines in Candles?

How Do I Calculate My Candle Burn Rate?

Why Is My Candle Smoking?

General Candle Info

Should I make a Soy candle?

What are the differences between Soy Wax and Paraffin?

Soy Wax

How do I center my Candle Wicks?

What Do Candle Wick Numbers Mean?

What Candle Wick Size Do I Need?

How do I Test Candle Wicks?

When And How Do I Double Wick A Candle?

Wicks

Can I Use Crayons to Color Candles?

How do I Color Candles?

Can Candle Dyes Be Used In Skin Care Products?

What Color Will My Candle Be When it Cools?

Why Do I Have Specks Of Dye In The Bottom Of My Candle?

Can The Different Types Of Candle Dyes Be Blended Together?

What Temperature Should I Add Dye to the Melted Wax?

Candle Dye

Why do my Candles Have No Scent Throw?

What Are Common Candle Making Questions and Answers?

How Do I Fill Candle Jars?

Can you help a beginner in Candle Making?

How do I fix my candle?

New to Candle Making

How Much Fragrance Oil Do I Use When Making Candles?

What Does The Maximum Fragrance Load Or Fragrance % Of A Wax Mean?

Does a Fragrance Oil Smell Different in Wax Compared to When it is in the Bottle?

How Can I Get A Strong Scent Throw?

Fragrances in Candles

Candles, Diffusers & Incense

Cold Process FAQs-Part 1

Cold Process FAQs-Part 2

Coloring CP Soap

Soaping at Cool Temperatures v/s Hot Temperatures

4 Tips For Dealing With Fast/Accelerating Fragrances In Cold Process Soap

Anchoring Fragrances in CP Soap

Cold Process Soap Additive

Fragrance Oil Testing in Cold Process Soap

Vanilla Browning in Cold Process Soap

The Gel Phase

How do I add Milk to my Soap?

Can I add Water to Lye?

How do I use Castor Oil in Soap?

Cold Process

What base should I use for my soap?

Troubleshooting: Common Issues With Cold Process Soap

What is Trace in Soap Making?

Why Should I Rebatch?

How do I Rebatch?

What do I need to make Cold Processed Soap?

Getting Started: Make Simple Bar of Melt & Pour Soap

Melt & Pour Soap- Common Terminology

I am new to soap making, can you help me?

Finding the Perfect Soap Recipe

New to Soap Making

How Do I Naturally Color Soap?

How do I Make a Swirl in My Soap?

3 different ways to incorporate Color Bars into M&P soap

How do I get my Soap White?

Dying Soap

Melt & Pour Soapmaking – FAQs: General Questions & Packaging

Melt and Pour Design Techniques: Working With Embeds

Tutorial: Swirling Melt & Pour Soap

Melt and Pour Soap Basics Part 1

Melt and Pour Soap Basics Part 2

Why Does M&P Soap Sweat?

How do I Make Soy Soap?

How do I Make a Whipped Foam Topping?

Troubleshooting & Tutorial: Creating Layers in Melt & Pour Soap

Melt and Pour Soap

Melt & Pour Soapmaking-FAQs: Fragrance & Essentials Oils

Fragrances in Soaps

Melt & Pour Soapmaking – FAQs: Additives & Colorants

What Soap Oil should I use?

Additives in Soap

Soap

Understanding Volume versus Weight

Volume v/Weight

What are Fragrance Oils Made Of?

Ingredients

What is a Carrier Oil?

How Much Fragrance Do I Add?

What Is 'Manufacturer's Grade' Fragrance Oil?

What Are 'Notes' In Fragrance Oils?

Understanding the effects of Vanillin in Fragrance Oils

All About Scents

Common Questions on Fragrance & Essential Oils

General Information

Fragrance Oils

Drug and Cosmetic Regulation Basic Overview-Soap

How to Label Your Product - Cosmetic Regulation

Drug and Cosmetic Regulation Basic Overview

Household Cleanser Regulations

Manufacturing Claims- Made In The USA

Label Regulations

Good Manufacturing Practices Basic Overview

How does the USDA regulate the term organic when it comes to cosmetics?

Manufacturing & Product Regulations

Can I use Wholesale Supplies Plus images and/or text?

Copyright Info

How do I request a CoA?

Are your items cruelty free?

Product Documents (COA & Safety)

How do I start a soap or candle business?

Starting a Business

General Product Questions

Product Related