How do I file a claim?Updated 10 months ago

All of our merchandise is inspected for damage prior to shipping.  If you receive products that were damaged during transit, please call our Customer Care Team at 1-647-0100 or email us at [email protected] to report the damage, and we will assist you in placing a damage claim with the carrier who made your delivery. We will request photos of the damage in order to assist with filing a claim. It's important to take clear photos of all damaged items as it will help expedite the claims process.

Please note: some products (i.e.; wax) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.