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Nature's Garden Candles logo

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Order Questions

Can I return products?

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Due to sanitary and other reasons, all sales,

What about backorders?

Nature’s Garden does backorders or provides refund of item(s) only. This is determined by our Operations Team and Customers will be notified via email by our Customer Care Team.

How can I view my order history?

Please log in to your account. Click on Account at the top right. Under the Order section at the middle left, you will see “Orders” tab. By clicking on that you will see the entire history of your orders, if purchased through your account.

How do I get a copy of my invoice?

Please log in to your account. Click on Account at the top right. Under the Order section at the middle left, you will see “Orders” tab. By clicking on that you will see the entire history of your orders, if purchased through your account to view the

Can I change my order?

Once an order is placed and accepted, you cannot cancel or change it.  Exceptions will not be made to this cancellation or change policy. Any additions to an order will be treated as separate orders and assigned a separate order number.  It is crucia

How do I cancel my order?

Once an order is placed and accepted, it cannot be cancelled by you.  Exceptions will not be made to this cancellation policy.  Any additions to an order will be treated as separate orders and assigned a separate order number.  It is crucial that you

What is the return, refund, and damage policy?

Once an order is placed and accepted, it cannot be cancelled by you.  Exceptions will not be made to this cancellation policy.  Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you

I placed an order but I did not receive a confirmation e-mail?

We’re sorry you didn’t receive that. Is your account under a different email?  If so, we suggest you check it out there. If not, please contact customer service for assistance at 1-440-647-0100 or via our Contact Page

How do I return an item from my order?

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmet