How do I return an item from my order?Updated 3 months ago

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss. Our number is 1-440-647-0100 or via our Contact Page

We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged, we ask that you immediately contact us at 1-440-647-0100 so that we can initiate an investigation and claim with our shipper. We will need photos of the items, the shipping box, and labels. We are happy to help replace or refund your missing or damaged items within 30 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible; therefore, we ask that you notify us within 30 days of purchase. We will get you the missing items out right away.

Please call us if you notice any damage to your package and/or items. 

Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, wax, and Bath-n-Body Products, are final and may not be returned, exchanged, or refunded unless a particular order has missing items or contains incorrect products in which event, returns, exchanges, and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to the Company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds, or exchanges will be accepted after that time.

Please note: some products (i.e.; wax, butters) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.