Can I return products?Updated 3 months ago

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Due to sanitary and other reasons, all sales, including and without limitation of wax, soap products, fragrance oils, liquid dyes, vybar, stearic acid, wicks, and any used items, are final and may not be returned, exchanged, or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges, and refunds will be accepted for the missing or incorrect products only. Therefore, we are unable to accept returns.

However, if you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss. Our number is: 440-647-0100

All orders that have missing items or that contain incorrect products must be reported to the Company within 30 days of receipt to process a claim.

After 30 days delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.  Any return authorized by us will be a credit to your account.

Nature’s Garden is not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges on fragrances, dyes, or waxes for any reason. Our products are carefully tested and packaged to ensure accuracy and quality before leaving our warehouse. Please note there may be slight variances between batches of wax. We will not compensate for any batch variance. 

Please note: We highly recommend that you test our products before making up large batches that are unsatisfactory for any reason. We will not compensate for unsatisfactory results in any of your finished products.