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Billing

How do I use a gift card to pay for my order?

Log in to your account to view. Once logged in, it will appear as a banner across the top of the website. The option to apply any remaining balance of a gift card and/or store credit will be preselected at check out.

Do you accept PayPal?

We do! If your purchase qualifies for PayPal's eligibility criteria, you might also have the option to use Pay in 4 when you check out with PayPal.

What is PayPal Pay in 4?

PayPal offers a payment option called Pay in 4 for orders ranging from $30 to $1,500, subject to specific eligibility criteria set by PayPal. With Pay in 4, you can divide your total order amount into 4 equal payments, due every two weeks starting fr

Why was my credit card charged a different amount than my shopping cart?

We only process payments in US Dollars. If your default currency is different from the US Dollar, your bank may display the charge in your local currency. Some banks may apply an extra fee for currency conversion, but this fee is determined by your b

How can I delete my saved payment methods?

Please log in to your account. Click on Account at the top right. Under the Orders section at the middle right, you will see the “Payment Methods” tab. Click on that to see the saved payment methods. Select 'Delete' on the method you wish to remove.

Does Nature’s Garden send samples?

We do not send out product samples. Sometimes we offer a coupon for a free sample, watch our newsletters on Monday mornings for new promotions! Sign up here if you don’t get them already. Our 1oz fragrance oil bottles are perfect for trying out new s

Does Nature’s Garden sell gift cards?

NG does sell gift cards which you can find here https://www.naturesgardencandles.com/giftcertificates.php

How often do you have sales?

We often have sales, promotions, and coupons available. Check your email every Monday morning for current announcements!. Don’t get our emails? Please sign up for our email newsletter here. We also have text specials, you can sign up for those here.

Does Nature’s Garden offer coupon codes?

We often have sales, promotions, and coupons available. Please sign up for our email newsletter here (Please scroll to bottom of page to sign up). We also announce specials on our social media. Facebook, Instagram, TikTok, and Pintrest

Do you keep my credit card information?

Due to PCI compliance requirements, at no time do we store or transmit any cardholder data.  This data is completed handled by our credit card processor using a tokenization process so your card data never touches our system.  These processor compani

What is an AVS mismatch error?

If you encounter an 'AVS mismatch' error, it means that the billing address you entered doesn't match the one on file with your credit card company. To fix this, double-check the billing address you provided during checkout with the one on your credi

Do you accept payment with an international billing address?

Due to the high cost of complying with EU GDPR, we have discontinued all marketing, services, and sales to EU member states. This policy was put into effect on 4/27/2018. Quite simply, we are a US company with a very small presence in those areas. Th